Amazon Launches Health AI Chatbot for One Medical Members

Amazon has introduced a health AI chatbot designed for members of One Medical, a primary care network. This rollout comes shortly after OpenAI’s launch of its dedicated health chatbot, ChatGPT Health, and Anthropic’s unveiling of various healthcare AI tools aimed at enhancing patient support. These developments highlight the growing interest in using AI for healthcare queries, as evidenced by a report indicating that over 40 million people consult ChatGPT regarding health issues daily.

According to Neil Lindsay, Senior Vice President of Amazon Health Services, the new chatbot offers a significant advantage over traditional health information tools by integrating users’ health data within One Medical’s app. This integration is crucial in a fragmented U.S. healthcare system where multiple providers often only possess portions of a patient’s health information. Lindsay emphasized that this holistic approach can empower individuals to better understand their health and facilitate access to necessary care.

However, the rise of AI chatbots in healthcare has sparked concerns from experts regarding their reliability. Patient safety nonprofit ECRI has identified the misuse of these tools as a top health technology hazard for 2026, citing instances of incorrect diagnoses and misleading medical advice. In response, Amazon has equipped its chatbot with various safeguards to mitigate these risks. For example, if the chatbot identifies a pattern of recurring urinary tract infections, it will advise an in-person consultation rather than providing only virtual support. Furthermore, its functionality includes checking for potential interactions with current medications when users inquire about new supplements.

To address the possibility of errors, Amazon has included a disclaimer regarding the accuracy of the assistant’s responses, encouraging users to seek provider advice when necessary. Additionally, Amazon prioritizes user privacy by implementing encryption and access controls for medical records, ensuring that interactions with the assistant do not automatically populate patients’ health records.