A computerized program or system designed to aid in decision-making within an organization or business. It analyzes large amounts of data and presents the best possible options for mid and upper-level management to make informed decisions, solve problems, and plan strategies.
An example of a DSS is a supply chain optimization tool that uses historical data and real-time information to recommend the most efficient routes for delivery trucks, taking into account factors such as traffic patterns, weather conditions, and fuel prices. This helps companies save time and money while improving customer satisfaction.