Build an AI Voice Agent for Home Services
In the video titled ‘Build An AI Voice Agent for Home Services,’ Hugo Pod demonstrates how to create an AI voice agent tailored for service-based businesses using Vapi and Make.com, without requiring any coding skills. The video begins with a demo where the AI agent successfully schedules an appointment for a junk removal service.
Hugo explains the importance of AI voice agents for businesses that rely heavily on inbound calls, such as junk removal, plumbing, pest control, and more. These AI agents can handle calls 24/7, ensuring no missed opportunities. The AI voice agent is designed to collect the caller’s name, email, type of junk, and location. It then checks if the location is within the service area using the Google Maps Distance Matrix API. If the location is within an hour’s drive, the agent schedules a quote appointment; otherwise, it informs the caller that the service is not available in their area.
The tutorial walks through setting up the AI voice agent on Vapi, configuring the assistant’s prompts, and integrating Make.com for backend processing. Hugo details the creation of custom webhooks for checking distances and booking appointments, using tools like Google Maps API and Google Calendar. The AI agent uses Eleven Labs for realistic voice synthesis and Deepgram for transcribing the caller’s speech.
Hugo emphasizes the importance of testing and refining the prompts to ensure the agent performs well in production. The video concludes with a live demo where Hugo calls the AI agent, which successfully handles the call and books an appointment. Hugo also invites viewers to visit his business website, Artilo AI, for custom AI solutions tailored to their business needs.