VAPI Squads: Advanced Voice AI Tutorial

In this tutorial, Alejo Pijuan introduces VAPI Squads, a powerful new feature for building AI voice agents. Squads enable better performance, lower latency, and an enhanced user experience by allowing multiple voice agents to work together seamlessly. The video covers the design, implementation, and practical use of Squads, which are particularly useful for businesses with complex scenarios or multiple departments. Alejo demonstrates how to create and connect three agents: a customer success agent, a Saia voice representative, and an appointment setter. He explains how to configure these agents using VAPI and Make.com, and shows how to set up prompts and transfer conditions for each agent. The tutorial includes a step-by-step guide on creating a Squad, setting up the necessary JSON structure, and using Make.com to handle inbound calls. Alejo also provides advanced tips for refining the system, such as creating fallback agents to handle edge cases and ensuring smooth conversation transitions. The video emphasizes the flexibility and scalability of Squads, making them suitable for various business applications. Alejo offers resources and templates to help users get started and invites viewers to book a call if they need further assistance.